10 Things Your Clients Wish You Knew

3 Responses to “10 Things Your Clients Wish You Knew”

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  1. Sangeeta Dey says:

    Hi Susan:
    This is my favorite post. Most professionals talk about their time and the value of their time, but one also needs to step in the client’s shoes to know the adjustments the client has made in their life to keep that appointment.
    Sincerely,

    Sangeeta Dey, Psy.D.
    Pediatric Neuropsychologist
    Office: 594, Marrett Road, Suite 22
    Lexington, MA 02421
    Tel:781-652-9594
    Fax: 781-652-9557

  2. Yes, Sangeeta. The best marketing of all is understanding our clients’ needs and responding to them accordingly. Everyone’s time is valuable.
    Susan

  3. Hello – I LOVE this post…yes, I am cognizant that it is a BIG effort for many people to get to therapy. There are MANY competing events to attend to..childrens’ sports, tutoring, elderly persons’ needs, food shopping, cooking, needed vacations to pay for…if divorcing, lots of other meetings to go to…so I am very sensitive to that..and also I LOVE that you mention that the person may not need a 50 minute therapy session, but m/by a phone chat, a 30 minute check-up, an art session, a guided imagery session, a Reiki session…so there are many ways to heal….
    thanks for this…also the reminder that calling for an appt is HARD and that the person wants relief NOW…

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