Comments on: 10 Things Your Clients Wish You Knew http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/ Where Making Money and Making a Difference Come Together Fri, 10 Sep 2010 12:44:50 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jill Sylvester http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-915 Jill Sylvester Wed, 14 Jul 2010 15:47:16 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-915 Susan, I appreciate this post particularly because of those who choose to pay me for my services. I ,too, know the value of time and money and therefore always strive to work with my clients as partners, a win win for us both, as I know there is a contract in their somewhere. =) Susan,
I appreciate this post particularly because of those who choose to pay me for my services. I ,too, know the value of time and money and therefore always strive to work with my clients as partners, a win win for us both, as I know there is a contract in their somewhere. =)

]]> By: Steve-Prospering With Aspergers http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-661 Steve-Prospering With Aspergers Thu, 13 May 2010 18:31:17 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-661 This is so absolutely important, especially from a customer service standpoint. The huge emotional effort, the need to understand the benefits of our services, and our need to listen on the first phone call placed to the client to their needs and concerns. Those are huge pointers! Thanks for sharing. This is so absolutely important, especially from a customer service standpoint. The huge emotional effort, the need to understand the benefits of our services, and our need to listen on the first phone call placed to the client to their needs and concerns. Those are huge pointers! Thanks for sharing.

]]> By: Susan Kramss http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-658 Susan Kramss Thu, 13 May 2010 01:36:11 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-658 Susan - This post is fantastic and needs to be heard. You have spoken for clients everywhere. In my younger days (as the opening line to Star Wars comes to mind), I had BPD, although I didn't know it at the time. I had a doctor who saw me three times a week, starting the first day I called and was always available to talk if an emergency came up. His appts. actually lasted a full hour. The first time I called was during aa crisis. I left a message and within ten minutes he called, stepping out of the class he was teaching at Columbia and made an appointment. His therapy, with minimal medication put my in remission within a year and a half. I'd gladly reccomend him to anyone. A few years ago I saw a doctor who kept me waiting for a half hour, spent 10 minutes with me, didn't make eye contact and took calls during the appointment. His secretary was rarely at her desk and calls for appointments took up to a week to be returned. All this for a sleeping aid. What a difference attitude makes when it comes to helping people. Susan – This post is fantastic and needs to be heard. You have spoken for clients everywhere. In my younger days (as the opening line to Star Wars comes to mind), I had BPD, although I didn’t know it at the time. I had a doctor who saw me three times a week, starting the first day I called and was always available to talk if an emergency came up. His appts. actually lasted a full hour. The first time I called was during aa crisis. I left a message and within ten minutes he called, stepping out of the class he was teaching at Columbia and made an appointment. His therapy, with minimal medication put my in remission within a year and a half. I’d gladly reccomend him to anyone.

A few years ago I saw a doctor who kept me waiting for a half hour, spent 10 minutes with me, didn’t make eye contact and took calls during the appointment. His secretary was rarely at her desk and calls for appointments took up to a week to be returned. All this for a sleeping aid.

What a difference attitude makes when it comes to helping people.

]]> By: Dan http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-577 Dan Wed, 21 Apr 2010 18:48:31 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-577 Susan - what a great article!!! You took everything I 'felt' at a gut level, and put it into words that I can look at and think about! Thank you! Susan – what a great article!!! You took everything I ‘felt’ at a gut level, and put it into words that I can look at and think about! Thank you!

]]> By: Kathy Morelli http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-228 Kathy Morelli Wed, 20 Jan 2010 12:33:02 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-228 Hello - I LOVE this post...yes, I am cognizant that it is a BIG effort for many people to get to therapy. There are MANY competing events to attend to..childrens' sports, tutoring, elderly persons' needs, food shopping, cooking, needed vacations to pay for...if divorcing, lots of other meetings to go to...so I am very sensitive to that..and also I LOVE that you mention that the person may not need a 50 minute therapy session, but m/by a phone chat, a 30 minute check-up, an art session, a guided imagery session, a Reiki session...so there are many ways to heal.... thanks for this...also the reminder that calling for an appt is HARD and that the person wants relief NOW... Hello – I LOVE this post…yes, I am cognizant that it is a BIG effort for many people to get to therapy. There are MANY competing events to attend to..childrens’ sports, tutoring, elderly persons’ needs, food shopping, cooking, needed vacations to pay for…if divorcing, lots of other meetings to go to…so I am very sensitive to that..and also I LOVE that you mention that the person may not need a 50 minute therapy session, but m/by a phone chat, a 30 minute check-up, an art session, a guided imagery session, a Reiki session…so there are many ways to heal….
thanks for this…also the reminder that calling for an appt is HARD and that the person wants relief NOW…

]]> By: Susan Giurleo http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-89 Susan Giurleo Tue, 23 Jun 2009 22:38:26 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-89 Yes, Sangeeta. The best marketing of all is understanding our clients' needs and responding to them accordingly. Everyone's time is valuable. Susan Yes, Sangeeta. The best marketing of all is understanding our clients’ needs and responding to them accordingly. Everyone’s time is valuable.
Susan

]]> By: Sangeeta Dey http://bizsavvytherapist.com/10-things-your-clients-wish-you-knew/comment-page-1/#comment-88 Sangeeta Dey Mon, 22 Jun 2009 06:09:01 +0000 http://174.132.2.51/~bizsavvy/?p=166#comment-88 Hi Susan: This is my favorite post. Most professionals talk about their time and the value of their time, but one also needs to step in the client's shoes to know the adjustments the client has made in their life to keep that appointment. Sincerely, -- Sangeeta Dey, Psy.D. Pediatric Neuropsychologist Office: 594, Marrett Road, Suite 22 Lexington, MA 02421 Tel:781-652-9594 Fax: 781-652-9557 Hi Susan:
This is my favorite post. Most professionals talk about their time and the value of their time, but one also needs to step in the client’s shoes to know the adjustments the client has made in their life to keep that appointment.
Sincerely,
–
Sangeeta Dey, Psy.D.
Pediatric Neuropsychologist
Office: 594, Marrett Road, Suite 22
Lexington, MA 02421
Tel:781-652-9594
Fax: 781-652-9557

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